Junior Customer Support Specialist

Join Kreativstorm as a Junior Customer Support Specialist

Step into the dynamic world of customer support with Kreativstorm, an innovative management-consulting firm based in Berlin, Germany. This fully remote, full-time role offers you the chance to work with a multinational team and deliver outstanding support to clients across various industries. If you’re passionate about customer service, eager to learn, and ready to tackle client challenges, this opportunity is perfect for you.

Why This Role is Exciting

At Kreativstorm, you’ll gain hands-on experience in delivering top-tier customer support while exploring key concepts like client interaction, issue resolution, and service improvement. Guided by experienced professionals, you’ll have the chance to hone your skills, contribute to innovative solutions, and ensure customer satisfaction—all from the comfort of your home.

As a Junior Customer Support Specialist, you’ll play a pivotal role in fostering strong client relationships and ensuring that Kreativstorm remains a leader in customer service excellence.

What We’re Looking For

We’re seeking enthusiastic professionals who are eager to make an impact. Ideal candidates will:

• Hold a degree in Business, Communications, or a related field.
• Have a strong interest in client relations and service excellence.
• Excel in communication and problem-solving skills.
• Thrive in team-oriented, fast-paced environments.
• Be detail-oriented and committed to continuous learning.
• Possess familiarity with customer support tools and best practices.
• Preferably have some initial experience in the customer support industry.

Your Key Responsibilities

In this role, you’ll be responsible for:

• Providing exceptional support to clients through various channels.
• Collaborating with your team to resolve issues and enhance service quality.
• Assisting in identifying and implementing service improvement strategies.
• Developing innovative solutions to customer support challenges.
• Documenting and presenting support strategies and outcomes.
• Contributing to a collaborative team environment focused on delivering excellence.

Why Join Kreativstorm?

Kreativstorm is more than a consulting firm—it’s a hub for innovation and collaboration. Based in Berlin, Germany, and part of the reputable Yes Network Group, LLC, our team brings diverse expertise and resources to help businesses thrive. As a Junior Customer Support Specialist, you’ll enjoy the opportunity to work remotely, learn from experienced consultants, and grow your career in a supportive, dynamic environment.

Start Your Journey Today

Ready to make a difference in the world of customer support? Join Kreativstorm and take the next step in your career. Together, we’ll redefine client service excellence and shape the future of customer support. Apply now to be part of our team!