Remote Junior Customer Support Specialist (Remote)

 Join the exciting world of customer support with Kreativstorm, a forward-thinking management consulting firm based in Berlin, Germany. This fully remote, full-time role lets you work with our global team to provide outstanding support to clients across industries. If you’re passionate about customer service and have excellent communication skills, this role could be the perfect fit. Under the mentorship of seasoned professionals, you’ll work on diverse projects covering client interaction, problem resolution, service enhancement, and customer satisfaction—all from the comfort of home.

Position Overview:

• Location: Remote
• Role: Full-Time

Requirements:
Ideal candidates are:

• Graduates in Business, Communications, or related fields
• Entry-level customer support specialists eager to develop in client relations and service excellence
• Effective communicators who excel in understanding and resolving customer needs
• Team players who thrive in a collaborative setting
• Detail-oriented, able to succeed in fast-paced, service-oriented environments
• Motivated learners dedicated to enhancing their customer support skills
• Familiar with customer support tools and best practices
• Preferably with some industry experience in customer support

Key Responsibilities:

• Deliver exceptional customer support via multiple channels
• Work closely with the support team to resolve issues and enhance service quality
• Contribute to service improvement initiatives
• Develop creative solutions to customer service challenges
• Support team documentation and presentations on customer support strategies and results

Why Join Us?
At Kreativstorm, you’ll join a team of experienced consultants from diverse backgrounds, allowing us to offer customized solutions to a range of businesses. As part of the Yes Network Group, LLC, a respected US holding company, we provide the resources and expertise you need to grow. Begin your career with us as a Junior Customer Support Specialist and become part of an innovative, multinational team focused on customer service excellence.