Remote Technical Customer Support Specialist

 Time Zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

About Us:
Loop Support connects businesses with outstanding customer support specialists. We believe in smart, compassionate professionals who thrive on learning and growth. If you’re tech-savvy and enjoy helping others, we’d love to hear from you!

Responsibilities:

• Provide exceptional support to customers, from SMBs to large enterprises, resolving technical issues via phone, email, and chat.
• Gather customer feedback to drive product improvements.
• Create user guides, FAQs, and best practice resources based on customer needs.
• Maintain a positive, professional approach in all interactions.
• Collaborate with product, engineering, and data teams to ensure a seamless customer experience.

Qualifications:

• Located in Australia, Indonesia, Malaysia, or New Zealand.
• Fluent English, both written and verbal.
• Stable internet connection and reliable computer.
• Previous technical support experience, ideally in a startup or software company.
• Ability to work independently in a distraction-free home office, with a customer-focused attitude and problem-solving skills.

Salary:  The salary range is between $50,000 and $80,000 per year, depending on location and experience.
How to Apply:
If you’re excited about delivering exceptional customer experiences, apply through our Typeform. 
https://form.typeform.com/to/jW8mvscj?typeform#jobid=TCSS